1. General Refund Policy

All payments made to ULISLIMO are considered final once a booking has been confirmed. However, we understand that plans may change, and we strive to accommodate clients with a fair and transparent refund process.

2. Cancellation and Refund Eligibility

2.1 Full Refund Conditions

A full refund will be issued under the following conditions:

• The client cancels the booking at least 24 hours before the scheduled pickup time.

• ULISLIMO is unable to fulfill the service due to unforeseen internal circumstances (e.g., vehicle breakdown, driver unavailability, operational issue).

• A duplicate payment was made in error.
  
  

2.2 Partial Refund Conditions

A partial refund (up to 50%) may be issued if:

• The client cancels the booking between 12 and 24 hours before the scheduled pickup.

• There is a service delay of more than 30 minutes caused by ULISLIMO (non-weather related) and the client opts to cancel on-site.
  
  

2.3 Non-Refundable Conditions

The following scenarios are non-refundable:

• Cancellations made within 12 hours of scheduled service.

• No-shows, where the client is unavailable at the pickup location after 15 minutes of the scheduled time.

• Booking cancellations due to unforeseen weather, traffic delays, or force majeure events beyond our control (e.g., natural disasters, government restrictions, etc.).

• Violation of ULISLIMO’s terms of service or passenger conduct policies.
  
  

3. Modifications and Rescheduling

• Clients may reschedule their reservation at no cost if the request is made at least 24 hours in advance, subject to vehicle availability.

• Requests made within 24 hours of the original pickup time may be subject to additional fees or may be declined.
  
  

4. Refund Request Procedure

To request a refund, clients must contact ULISLIMO via email at ulislimos@gmail.com or by phone at (818) 402-1732. All requests must include:

• Full name of the booking client

• Date and time of the scheduled service

• Reason for the refund request

• Proof of payment (transaction ID or invoice number)

Refund requests will be reviewed within 2 business days, and decisions will be communicated in writing.

5. Payment and Refund Processing

• Approved refunds will be processed to the original payment method used during booking (e.g., credit card, debit card).

• Refunds are typically issued within 5–10 business days, depending on your financial institution’s processing times.

• ULISLIMO is not responsible for delays caused by banks, credit card issuers, or third-party platforms.
  
  

6. Chargebacks and Disputes

ULISLIMO strongly encourages customers to contact us directly regarding any disputes or dissatisfaction before initiating a chargeback through their bank or payment provider.

• Filing a false chargeback claim may be treated as fraud and could lead to legal action.

• We maintain records of all bookings, client communications, GPS logs, and driver reports to support our position in any dispute.
  
  

7. Policy Changes

ULISLIMO reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any updates will be posted on our website, and the revised effective date will be listed at the top of this document.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please reach out to us:

ULISLIMO
15720 Ventura Blvd
Sherman Oaks, CA 91403
Email: ulislimos@gmail.com
Phone: (818) 402-1732
Website: www.ulislimo.com